{"id":3445,"date":"2025-11-26T17:55:31","date_gmt":"2025-11-26T21:55:31","guid":{"rendered":"https:\/\/www.creationsluxo.com\/warranty\/"},"modified":"2026-03-19T09:28:45","modified_gmt":"2026-03-19T13:28:45","slug":"warranty","status":"publish","type":"page","link":"https:\/\/www.creationsluxo.com\/en\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"\n
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Luxo Creations product warranty<\/b><\/h1>\n

<\/p>\n

All of our products are covered by a one-year warranty against manufacturing defects<\/b>, upon presentation of proof of purchase. This warranty applies to Luxo Creations vanities, sinks, storage units and bathroom accessories when installed and used according to the provided recommendations.<\/span><\/p>\n

<\/p>\n

Inspection upon receipt<\/b><\/h3>\n

Upon delivery<\/span>, the installer or purchaser must inspect all the merchandise<\/b> to ensure there are no defects<\/span>.<\/p>\n

    \n
  • If a product is found to be defective<\/span>, do not install<\/b>.<\/span><\/li>\n
  • Immediately contact your retailer or Luxo Creations Inc.<\/b><\/li>\n<\/ul>\n

    Installing a defective product will automatically void the warranty<\/b>.<\/p>\n

    <\/h3>\n

    Transport damage claims<\/b><\/h3>\n

    Claims for damage that occurred during transport must be submitted within 48 hours of receipt<\/b><\/span>.<\/p>\n

    To have the claim accepted:<\/span><\/p>\n

      \n
    • The bill of lading must have the mention \u201cdamaged\u201d or \u201cto check.\u201d <\/span><\/li>\n
    • Photos of the damage must be provided.<\/span><\/li>\n
    • Otherwise, no credit will be issued<\/b>.

      <\/span><\/li>\n<\/ul>\n

      For FOB Saint-R\u00e9mi orders<\/b>, claims must be filed directly with the carrier.

      <\/p>\n

      Transportation and installation<\/b> fees are not covered by the warranty.<\/p>\n

      <\/p>\n

      Colour and material variations<\/b><\/h3>\n

      Some colour variations may occur due to:<\/span><\/p>\n

        \n
      • the raw materials used;<\/span><\/li>\n
      • the lighting;<\/span><\/li>\n
      • the environment.<\/span><\/li>\n<\/ul>\n

        The actual colour may therefore differ slightly from the catalogue or samples. The surface of your vanity top may also change over time; this is considered normal wear<\/b>.<\/p>\n

        <\/h2>\n

        Warranty application conditions<\/b><\/h3>\n

        The warranty applies only to products that have been:<\/span><\/p>\n

          \n
        • Used normally<\/b><\/li>\n
        • Handled appropriately<\/b><\/li>\n
        • Installed according to instructions<\/span>

          <\/span><\/li>\n<\/ul>\n

          It does not cover<\/b>:<\/p>\n

            \n
          • Improper installation<\/span><\/li>\n
          • Hand-tightened nuts<\/span><\/li>\n
          • Use of cement sealant<\/span><\/li>\n
          • Overtightening that could cause the basin to crack<\/b>

            <\/span><\/li>\n<\/ul>\n

            Any damage resulting from these practices will void the warranty<\/b>.<\/p>\n

            <\/p>\n

            Recommended maintenance<\/b><\/h3>\n

            Our synthetic marble<\/b> products are easy to maintain:<\/p>\n

            Recommended:<\/b><\/h4>\n
              \n
            • Gentle, bleach-free cleaner<\/span><\/li>\n
            • Chlorine-free cleaner<\/span><\/li>\n
            • Protective liquid wax (e.g. Gel Gloss) to maintain the glossy finish<\/span>

              <\/span><\/li>\n<\/ul>\n

              Avoid:<\/b><\/h4>\n
                \n
              • Any abrasive cleaners<\/span><\/li>\n
              • Hot water exceeding 140\u202f\u00b0F (57\u202f\u00b0C)<\/li>\n<\/ul>\n\t\t\n